Introduction Chat On Live
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat On Live
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to observe each of those visitors that are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, working system and a whole lot more. While some of the information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site which looks somewhat old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving representatives. Another representative can follow-up the case and answer within seconds. It is useful when an agent doesn’t have the knowledge to address the case. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat On Live
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the program, you might find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Chat On Live