Introduction Chat On Live
There’s no motive live chat should not be simple. Chat On Live
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small companies deliver instant answers and convert more prospects.
You are not going to find anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who need answers quickly.
So let’s take a deeper look to the live chat system to understand who it’s best for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes you sell on your site, you understand precisely what to begin speaking about, and you have the tools for making canned responses for specific parts of your website. Chat On Live
The obvious beginning to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats come in real time ), but it also allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and after the dialog. Don’t hesitate to change around colours, set causes for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d like to manage live chats while on the go. By way of example, if you need to leave the workplace but still want to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer support is constantly managed, as it works just like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and on the website for many plans. Chat On Live
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the provider offers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, a one day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and service for ten consumers, five websites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can help you keep down expenses. In this article, we share with you a few responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
When deciding upon a live chat program, it’s important that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a few goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big support groups. Chat On Live