Introduction Chat On Web
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Chat On Web
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data this handy little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about each of the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and another one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Chat On Web
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the design, The entire site looks very nice and I can even say that UX does not lack in that department. There’s one thing that confused me when I was on the main site I clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a wider selection of features To meet their future customers. Chat On Web