Introduction Chat Online Brasil
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Chat Online Brasil
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, available from the app’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors department, telling us about each the people on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Chat Online Brasil
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the level of your customer service.
Concerning the design, The entire site looks really nice and that I may also say that UX does not lack in that department. There’s 1 thing that confused me though: when I had been on the primary site I clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and supplying different plans using a wider selection of attributes To meet their future customers. Chat Online Brasil