Overview Chat Online Icon
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your own site is a process that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Online Icon
The Live chat app itself is a great deal more involved than your average customer. You’ll have the ability to observe every one of those visitors which are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. While some of the info will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a website that seems somewhat old fashioned. It looks like it’s packed with ads, except it’s only a site version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another agent can follow the case and answer within minutes. It is useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Chat Online Icon
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight in what clients are looking for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Chat Online Icon