Introduction Chat Online
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Chat Online
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there territory all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about all the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and another one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Chat Online
A nice addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the level of your customer service.
Concerning the design, The whole website looks very nice and I can even say that UX does not lack in that department. There’s 1 thing that confused me though: when I was on the primary site I clicked on the conversation window three times, until I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing different programs with a wider selection of features To meet their future clients. Chat Online