Summary Chat Online Site
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Chat Online Site
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, available from the app’s sidebar — there land each the incoming requests from the customers. Then, we have a section Chats, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about each of the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat Online Site
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on mobile, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the level of your customer service.
In terms of the Plan, The entire site looks really nice and that I may also say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I was on the main site , I clicked on the chat window three days, before I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different plans using a larger range of attributes To meet their future customers. Chat Online Site