Why choose Crisp? Chat Online Web
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Chat Online Web
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers together with a poorly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with all of them. Unlimited contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblok, we do not want to limit the consumer to the use of this machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we like to have this personal approach to our customers the idea of using one account for the whole team was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier programs to see how the price scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Chat Online Web
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower tier plans and attribute with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we did not need but would need to cover. We are pleased to state that we believe we have the best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a question or wish to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Chat Online Web