Introduction Chat Online WordPress
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Chat Online WordPress
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information this convenient little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, informing us about each of the people on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Chat Online WordPress
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer service.
Concerning the Plan, The entire site looks very nice and that I may even say that UX does not lack in that section. There is one thing which confused me though: when I had been on the main site , I clicked on the conversation window three days, before I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a basic live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying different plans using a wider range of features To meet their future customers. Chat Online WordPress