Overview Chat Operator
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat available on your site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Operator
The Live chat app is a great deal more involved than your average client. You’ll have the ability to see each of the visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of the info will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site which looks a little old fashioned. It looks like it’s full of ads, except it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between agents. Another agent can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat Operator
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best option or all the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Chat Operator