Intro Chat Operators Wanted
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat which can be found on your own website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Operators Wanted
The Live chat app is much more involved than your normal client. You will have the ability to see every one of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and much more. While some of the information will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which looks a little old fashioned. It seems like it’s packed with ads, except it is just a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving representatives. The other representative can follow-up the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Chat Operators Wanted
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock image which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight in what clients are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be accessed with this free time trial period. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Chat Operators Wanted