Intro Chat Option In Gmail
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your own site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Option In Gmail
The Live chat program itself is much more involved than your average client. You’ll be able to observe each of the visitors that are on your site at any given time, in addition to their IP address, their referral origin, their local time, operating system and much more. Though some of the information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website that seems somewhat old fashioned. It looks like it’s packed with advertisements, but it is just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between agents. The other agent can follow the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Chat Option In Gmail
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Chat Option In Gmail