Intro Chat Options
There’s no motive live chat should not be simple. Chat Options
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small companies deliver instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s take a deeper look into the live chat platform to understand who it is ideal for and all of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally favorable evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within moments of communicating through the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real-time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you have the instruments for creating canned answers for certain parts of your site. Chat Options
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and following the conversation. Feel free to change around colors, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. For instance, if you need to leave the workplace but still wish to provide the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is continually managed, as it works like texting from your cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is full of advice about how to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email service in-app and on the website for all plans. Chat Options
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of features you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, per one day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and support for ten users, five sites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free program for individuals simply testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this report, we share with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who are not satisfied with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large aid teams. Chat Options