Introduction Chat Over The Phone
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Chat Over The Phone
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this handy little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors section, informing us about all the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Chat Over The Phone
A nice addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
In terms of the Plan, The whole website looks really nice and that I may even say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the main websiteI clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and supplying other plans with a wider range of attributes To satisfy their future clients. Chat Over The Phone