Overview Chat Partner
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat which can be found on your website is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Partner
The Live chat program is a great deal more involved than your normal customer. You will have the ability to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their referral source, their regional time, operating system and much more. Though some of the info will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site which looks somewhat old fashioned. It looks like it’s full of advertisements, but it is just a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
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Provide Support Benefits
Customization
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving agents. The other representative can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spelling checker
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Chat Partner
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it definitely discourages people like me from using this software.
Integrations
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might discover there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. Chat Partner
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