Summary Chat Phonegap
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Chat Phonegap
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this convenient little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about all of the people on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat Phonegap
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the level of your customer services.
In terms of the design, The entire website looks really nice and I can even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the primary site , I clicked on the chat window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and providing different programs using a larger selection of features To meet their future customers. Chat Phonegap