Intro Chat Phrases
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own site is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Phrases
The Live chat program is a great deal more involved than your normal client. You will have the ability to see each of those visitors that are on your website at any given time, as well as their own IP address, their referral origin, their regional time, operating system and much more. While some of this info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site that seems a little old fashioned. It seems like it’s full of advertisements, but it is only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
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Provide Support Benefits
Customization
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another agent can follow-up the case and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Phrases
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it definitely discourages individuals like me by using this software.
Software Connections
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
Pricing
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — little business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight in what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you may find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from there. Chat Phrases
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