Overview Chat Platform
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Chat Platform
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there land each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Chat Platform
A nice addition that they Provide is that which they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
In terms of the Plan, The entire website looks really nice and that I may even say that UX doesn’t lack in that section. There’s 1 thing that confused me when I was on the primary site , I clicked on the conversation window three times, until I understood that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a standard live chat solution, it actually does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They’ll be scaling and supplying other programs using a larger selection of features To satisfy their future customers. Chat Platform