Background Chat Platforms
There is no motive live chat shouldn’t be easy. Chat Platforms
It is all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies deliver instant replies and convert more prospects.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s best for and all of the attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within minutes of communicating through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real-time. So if somebody is looking at a pair of shoes you sell on your website, you know precisely what to start speaking about, and you have the tools for creating canned answers for specific parts of your website. Chat Platforms
The obvious beginning to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the talks come in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and after the conversation. Don’t hesitate to change around colors, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the go. For example, if you have to leave the workplace but still wish to give the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is continually managed, as it works like texting from the cell phone.
The coverage is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is full of advice about how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and on the web site for all programs. Chat Platforms
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider offers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anywhere.
When deciding upon a live chat program, it’s important that the software integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with just a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big aid teams. Chat Platforms