Summary Chat Plugin For Website
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Chat Plugin For Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is placed on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about all of the folks on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one may not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Chat Plugin For Website
A nice addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer services.
In terms of the Plan, The whole site looks really nice and that I may also say that UX doesn’t lack in that department. There is 1 thing that confused me when I was on the main site , I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and providing other programs with a larger selection of attributes To meet their future customers. Chat Plugin For Website