Overview Chat Plugin For Website
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat available on your site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Plugin For Website
The Live chat program itself is much more involved than your normal client. You will be able to see each of those visitors that are on your site at any particular time, in addition to their IP address, their referral origin, their regional time, working system and much more. Though some of the info is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site that looks a little old fashioned. It looks like it is packed with advertisements, except it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between agents. Another agent can follow the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Plugin For Website
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Chat Plugin For Website