Intro Chat Presentation
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and having live chat available on your own site is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Presentation
The Live chat app is a great deal more involved than your normal customer. You’ll be able to see every one of those visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of the information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that looks a little old fashioned. It seems like it is packed with ads, except it’s just a website version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. Another agent can follow-up the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Presentation
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you may find there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Chat Presentation