Introduction Chat Privacy
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Chat Privacy
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is that I could see how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this handy little attribute is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each of the people on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Chat Privacy
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for developers, which is the entire documentation programmers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
In terms of the design, The entire site looks really nice and I may also say that UX doesn’t lack in that section. There is 1 thing that confused me when I was on the primary website, I clicked on the conversation window three days, until I realized I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a basic live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and supplying other plans with a wider selection of features To satisfy their future customers. Chat Privacy