Why Select Crisp? Chat Products
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right decision for your company and startup too. You may understand how to compare live chats and which metrics could be important for you also. Chat Products
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we tried had that attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we create because we really wish to earn contact with them all. Unlimited contacts was what we were looking for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblokwe don’t wish to limit the user to the usage of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on the side. So we want to send specific mails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we want to get this personal approach to our customers the notion of using one account for the entire team was dropped instantly. We have started to compare the first paid plan contrary to the majority of the high tier plans to see the way the price scales again. The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Chat Products
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and feature together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but might need to cover. We’re pleased to state we believe we got the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a question or want to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Chat Products