Intro Chat Products
There’s no reason live chat shouldn’t be simple. Chat Products
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat system to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user-friendly interface. They also like how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within moments of communication through the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. For example, if you are sitting on the Chat backend you have the capability to see which users are surfing your site in real time. So if someone is looking at a pair of shoes you sell on your site, you know exactly what to start speaking about, and you even have the tools for creating canned responses for specific components of your website. Chat Products
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats come in real time ), but it also lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and after the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the move. For instance, if you have to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is continually managed, as it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. You can track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information about the best way best to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email support in-app and about the website for many programs. Chat Products
Pure Chat does not have a free trial. However, you do not want one at all, since the provider delivers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 website, boundless chats per month, a one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is essential that the program integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big aid teams. Chat Products