Background Chat Programs
There’s no reason live chat should not be simple. Chat Programs
It is about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses provide instant answers and convert more leads.
You are not likely to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look into the live chat system to know who it is best for and which of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within minutes of communication via the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your visitors. For example, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if someone is looking at a pair of shoes you sell on your site, you understand exactly what to begin speaking about, and you have the tools for making canned answers for specific components of your website. Chat Programs
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like prior to, during and following the dialog. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the chance to go with the default option stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would like to manage live chats while on the move. For example, if you have to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is continually handled, since it works just like texting from the cell phone.
The coverage is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. For instance, a blog is supplied for studying about updates and tips, while the Guides page is full of information on the best way best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email service in-app and on the website for many plans. Chat Programs
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a strong free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features that you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats each month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We like the Free program for people just testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big support teams. Chat Programs