Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat available on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat
The Live chat program itself is a great deal more involved than your normal customer. You will be able to observe each of the visitors which are on your site at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and much more. Though some of the information will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website that seems somewhat old fashioned. It seems like it’s packed with ads, except it’s just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between agents. The other agent can follow-up the case and reply within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Chat
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your site, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you may find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Chat