Why Select Crisp? Chat Providers
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your business and startup as well. You may know how to compare live chats and which metrics might be significant for you also. Chat Providers
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tagsothers together with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do at Storyblok, we do not want to restrict the consumer to the use of the system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really like the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for one chair for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to observe the way the price scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Chat Providers
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and attribute with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but might need to cover. We are glad to state that we think we have the best match for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a question or wish to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Chat Providers