Overview Chat Providers
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and using live chat available on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Providers
The Live chat app is a great deal more involved than your average client. You will be able to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. Though some of this information will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site that looks a little old fashioned. It looks like it’s packed with ads, but it’s only a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions involving representatives. Another agent can follow the case and answer within seconds. It is useful when an agent does not have the knowledge to address the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Chat Providers
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you might discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. Chat Providers