There’s no motive live chat shouldn’t be simple. Chat
It’s all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more leads.
You are not likely to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers quickly.
So let’s take a deeper look to the live chat platform to know who it’s ideal for and all of those features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has normally favorable evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your traffic. By way of instance, if you’re sitting on the Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers you sell on your website, you understand precisely what to begin speaking about, and you have the instruments for making canned answers for certain parts of your site. Chat
The obvious start to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but it also lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to change about colors, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the chance to decide on the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the move. By way of instance, if you need to leave the workplace but still wish to provide the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is continually handled, as it functions like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with advice about the best way best to sell online, the way to manage rude customers, how to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and on the web site for all plans. Chat
Pure Chat does not have a free trial. However, you don’t want one at all, since the company delivers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, one website, boundless chats per month, per one day chat history and native cellular programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and support for ten users, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free program for people just testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with large aid groups. Chat