Overview Chat Quotes
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the particular tool, and having live chat which can be found on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Quotes
The Live chat app itself is a great deal more involved than your average client. You will be able to observe each of those visitors which are on your website at any given time, as well as their IP address, their referral source, their local time, operating system and much more. Though some of this info is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which seems somewhat old fashioned. It seems like it’s full of advertisements, except it is only a website version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between agents. The other agent can follow-up the case and reply within seconds. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Quotes
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) can be accessed with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Chat Quotes