Background Chat Rep
There is no reason live chat shouldn’t be simple. Chat Rep
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more leads.
You are not going to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat system to know who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has normally positive evaluations. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a buy within moments of communication via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your website in real time. So if somebody is considering a pair of sneakers that you sell on your website, you know exactly what to begin talking about, and you even have the instruments for making canned answers for certain parts of your site. Chat Rep
The obvious beginning to this particular review is the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks come in real-time), but it also allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to modify about colours, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the go. For instance, if you have to leave the workplace but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually executing the chats, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is continually handled, since it functions just like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you will find for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and on the web site for all plans. Chat Rep
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, a one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and service for ten users, five websites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large support groups. Chat Rep