Why choose Crisp? Chat Room Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right decision for your business and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Chat Room Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing seems to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had this feature, some at higher price tags, others combined with a poorly executed search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do in Storyblok, we do not wish to limit the user to the usage of this machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you could go for one chair for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier programs to observe how the cost scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Chat Room Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and feature together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those feature we didn’t need but might have to cover. We are pleased to say we think we have the very best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients who are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a query or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Chat Room Software