Intro Chat Room Software Reviews
There’s no reason live chat shouldn’t be easy. Chat Room Software Reviews
It’s all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more leads.
You’re not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let us take a deeper look to the live chat platform to understand who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within moments of communicating through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you know exactly what to begin talking about, and you have the tools for creating canned responses for certain components of your site. Chat Room Software Reviews
The obvious beginning to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like prior to, during and after the dialog. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is constantly handled, as it works just like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is full of information about the best way to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for all plans. Chat Room Software Reviews
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company offers a solid free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of characteristics that you don’t get with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, one site, boundless chats per month, a one day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the former plan and support for ten users, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep expenses down. In this article, we share with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid groups. Chat Room Software Reviews