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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Chat Room With Facebook Login
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available from the app’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their information this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each of the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Chat Room With Facebook Login
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for developers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the level of your customer services.
In terms of the design, The entire website looks really nice and I can even say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the main site I clicked on the chat window three days, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a basic live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and supplying different plans using a larger range of attributes To meet their future customers. Chat Room With Facebook Login