Why choose Crisp? Chat Rooms
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right decision for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Chat Rooms
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, some at higher price tags, others together with a poorly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we really wish to make contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do in Storyblok, we don’t want to limit the consumer to the use of the machine (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it is something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to get this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We have started to compare the first paid program contrary to most of the high tier plans to see the way the price scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Chat Rooms
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and feature with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we did not need but might need to pay for. We’re pleased to say that we believe we got the best match for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you want to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you have a query or want to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Chat Rooms