Background Chat Rooms
There’s no reason live chat should not be simple. Chat Rooms
It’s about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses deliver instant answers and convert more prospects.
You’re not going to find anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let us have a deeper look to the live chat system to know who it’s best for and which of those features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally favorable evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is considering a pair of shoes that you sell on your website, you know precisely what to begin speaking about, and you even have the instruments for creating canned answers for specific components of your site. Chat Rooms
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the conversation. Don’t hesitate to modify about colours, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to handle live chats while on the move. For instance, if you need to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are carried over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real time. Your customer support is constantly managed, since it functions just like texting from your cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and about the website for many plans. Chat Rooms
Pure Chat does not have a free trial. However, you don’t want one at all, because the company delivers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, boundless chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free program for people just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep down expenses. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not pleased with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid teams. Chat Rooms