Why Select Crisp? Chat Saas
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Chat Saas
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the connections we make because we really wish to make contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblokwe do not want to limit the user to the use of this system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our customers the notion of using one account for the entire group was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier plans to see the way the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Chat Saas
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and perform with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier plans and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but would have to pay for. We are glad to say that we think we got the best match for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all customers that are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are glad we made that decision. If you have a question or wish to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Chat Saas