Overview Chat Script For Website
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and having live chat which can be found on your website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Script For Website
The Live chat program is much more involved than your normal client. You will have the ability to see every one of the visitors which are on your site at any given time, in addition to their IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of this information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website that seems somewhat old fashioned. It seems like it is full of advertisements, but it is only a site version of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you should take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between agents. Another representative can follow-up the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Chat Script For Website
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is the ideal option or all the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight into what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you may find there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from there. Chat Script For Website