Why Select Crisp? Chat Script To Provide Sales Queue Number
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup too. You will understand how to compare live chats and which metrics could be important for you too. Chat Script To Provide Sales Queue Number
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do at Storyblok, we do not want to restrict the user to the usage of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live chats offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something you can control. You could choose one accounts for the entire team (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we like to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have started to compare the first paid plan against the majority of the high tier plans to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. Chat Script To Provide Sales Queue Number
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and feature together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those attribute we did not need but would have to cover. We are pleased to state we think we have the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you have a question or want to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Chat Script To Provide Sales Queue Number