Introduction Chat Scripts
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your own website is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Scripts
The Live chat program is a great deal more involved than your average customer. You will have the ability to see each of the visitors which are on your site at any given time, as well as their own IP address, their referral origin, their local time, working system and a whole lot more. While some of this info will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It looks like it’s full of advertisements, but it is only a website edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow-up the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat Scripts
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is your ideal alternative or each the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Chat Scripts