Why Select Crisp? Chat Service Online
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the perfect decision for your company and startup too. You may know how to compare live talks and that metrics could be important for you too. Chat Service Online
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live talks we tried had that feature, some at higher price tags, others combined with a poorly implemented search feature, therefore the background was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do at Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Interesting, it is something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to have this personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to observe how the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for testing. Chat Service Online
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier programs and feature together with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we did not need but would have to pay for. We are glad to state that we believe we have the best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of clients that are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a question or want to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Chat Service Online