Overview Chat Service
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of this tool, and using live chat which can be found on your own site is a process which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Service
The Live chat program is a great deal more involved than your normal customer. You will be able to see each of the visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their local time, working system and a whole lot more. While some of the information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site that looks a little old fashioned. It seems like it’s packed with advertisements, except it is just a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. Another agent can follow-up the case and reply within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Service
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Chat Service