Overview Chat Service Provider
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your website is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Service Provider
The Live chat program itself is a great deal more involved than your average client. You will be able to observe each of the visitors which are on your website at any given time, as well as their own IP address, their referral source, their local time, operating system and a whole lot more. While some of this info will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site which looks a little old fashioned. It seems like it’s packed with advertisements, except it is just a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving agents. Another representative can follow-up the case and answer within seconds. It is useful when an agent does not have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Service Provider
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your best option or all the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what clients are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you may find there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from there. Chat Service Provider