Background Chat Service
There’s no motive live chat should not be easy. Chat Service
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat system to understand who it is ideal for and which of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He explained that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your visitors. By way of example, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your site in real time. So if someone is looking at a pair of shoes that you sell on your website, you know precisely what to begin talking about, and you even have the tools for making canned responses for specific parts of your site. Chat Service
The obvious beginning to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks arrive in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like prior to, during and following the conversation. Feel free to change around colours, set causes for when the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d like to handle live chats while on the move. By way of instance, if you need to leave the office but still wish to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer support is constantly handled, as it works just like texting from your phone.
The reporting is one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. By way of example, a site is provided for studying about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and on the web site for many programs. Chat Service
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and service for ten consumers, five websites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free program for people simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with large aid teams. Chat Service