Overview Chat Session
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat available on your website is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Session
The Live chat program itself is much more involved than your average client. You’ll have the ability to observe every one of those visitors which are on your website at any given time, as well as their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of this info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site which looks a little old fashioned. It seems like it is full of advertisements, but it is only a site version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving representatives. Another agent can follow-up the case and answer within seconds. It is useful when an agent doesn’t have the knowledge to address the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Chat Session
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer support on your site, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal alternative or each the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you might find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Chat Session