Introduction Chat Setup
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Setup
The Live chat program is a great deal more involved than your normal client. You will be able to see each of the visitors that are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site that looks somewhat old fashioned. It looks like it’s packed with advertisements, but it is only a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and a lot more.
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Provide Support Benefits
Customization
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between agents. Another representative can follow the situation and answer within seconds. It is useful when an agent does not possess the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spelling checker
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Chat Setup
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it certainly discourages people like me by using this program.
Software Connections
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the best option or all the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may discover there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Chat Setup
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