Introduction Chat Sign Up
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable facets of the tool, and using live chat which can be found on your website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Sign Up
The Live chat app itself is a great deal more involved than your normal customer. You will have the ability to see each of the visitors which are on your site at any given time, in addition to their IP address, their referral source, their regional time, operating system and much more. Though some of this info is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which seems a little old fashioned. It seems like it’s packed with ads, except it is only a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. Another representative can follow the case and answer within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat Sign Up
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the belief that everything there does not have any character too. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from there. Chat Sign Up