Why Select Crisp? Chat Sites
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right decision for your business and startup too. You will know how to compare live chats and which metrics could be important for you too. Chat Sites
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not restrict on the contacts we make because we really want to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the same way we do in Storyblokwe do not wish to limit the user to the use of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live talks offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really like the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with most options ), or you might go for a single seat for each team member. Since we like to get this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier programs to see the way the cost scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Chat Sites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and feature with the highest tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those attribute we didn’t need but would need to cover. We are pleased to state we believe we have the very best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Chat Sites