Introduction Chat Sites
There is no reason live chat should not be easy. Chat Sites
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small companies deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat platform to know who it is best for and all of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communicating via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your traffic. For instance, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand precisely what to start talking about, and you have the tools for creating canned answers for certain components of your website. Chat Sites
The obvious beginning to this particular review is that the true chat interface. Does this feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real-time), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like before, during and after the conversation. Feel free to modify around colors, set causes for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the go. For instance, if you need to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are taken over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your website in real time. Your customer service is continually handled, as it works just like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of advice on the best way best to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and on the web site for all plans. Chat Sites
Pure Chat does not have a free trial. However, you don’t want one at all, because the company offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and support for ten consumers, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping down expenses. In this article, we share with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with large aid teams. Chat Sites